Job description:
Lexington, Kentucky, United States of America 10 - 50 employees Healthcare industry company $12.00 Per hour Paid The Optometric Technician is responsible for the preliminary pre-vision testing for each patient utilizing state-of-the-art digital equipment prior to the patient being seen by the Optometrist. The position is also responsible for the management of excellent customer service at the front desk in order to ensure an efficient operation of the practice. Vision Pre-Testing Responsibilities · Completes the patient health questionnaire through direct questioning and immediate input into computer EHR system · Tests and determines the preliminary prescription of each patient through use of the iProfiler (Auto-refractor) · Completes testing of each patient’s current glasses prescription utilizing the Lensometer · Completes the non-contact tonometer test to screen for glaucoma · Tests color and stereo vision as needed, or as deemed necessary to test visual acuity for all patients · Takes a picture of the patient’s retina through use of the Optos Daytona camera · Ensures that exam rooms are filled · Cross-trains to cover the front desk position (patient check-in, check-out, insurance verification, customer service) when the front desk staff member is not available · Performs other duties as needed and/or assigned Front Desk Responsibilities · Confirms appointments to ensure doctor’s schedules are filled · Prepares daily schedule with insurance pre-authorizations, light data entry and filing for electronic medical records system · Greets patients and ensures a high-level of customer service · Communicates with waiting patients in the event that one of the Optometrists encounters a delay · Maintains the front office in a clean and orderly manner · Facilitates patient flow for Doctor’s schedules/availability to accommodate walk-in patients, and collect fees for services · Manages patient referrals · Facilitates calls to pharmacies regarding patient prescriptions · Opens and closes the office when needed and/or requested · Answers telephone, completes patient appointment reminder calls and responds to office emails in a professional manner · Cross-trains to cover the vision pre-tester position to assist doctors with vision pre-testing when needed or requested · Conducts follow-up calls to patients when contacts are ready for pick-up · Maintains knowledge and skill of contact sales information including brand, pricing, rebates and sales · Performs other duties as needed and/or assigned Qualifications Education · High school diploma · Prior experience in customer service or a medical (hospital or non-hospital) setting · Preferred: High school diploma or Bachelor’s Degree with one-three years of commensurate experience Required Skills and Experience · Exceptional office skills · High-level of confidentiality (HIPAA, etc.) · Computer skills · Customer service skills · Flexibility to adapt to cross-training/learning office equipment Working conditions · Clean, well-lit, ventilated office environment · Part-time or PRN schedule Physical requirements · Light to Moderate Lifting (10-30 lbs.) Direct reports · Position has no direct reports DURATION
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Lexington, Kentucky, United States of America 10 - 50 employees Healthcare industry company $12.00 Per hour Paid The Optometric Technician is responsible for the preliminary pre-vision testing for each patient utilizing state-of-the-art digital equipment prior to the patient being seen by the Optometrist. The position is also responsible for the management of excellent customer service at the front desk in order to ensure an efficient operation of the practice. Vision Pre-Testing Responsibilities · Completes the patient health questionnaire through direct questioning and immediate input into computer EHR system · Tests and determines the preliminary prescription of each patient through use of the iProfiler (Auto-refractor) · Completes testing of each patient’s current glasses prescription utilizing the Lensometer · Completes the non-contact tonometer test to screen for glaucoma · Tests color and stereo vision as needed, or as deemed necessary to test visual acuity for all patients · Takes a picture of the patient’s retina through use of the Optos Daytona camera · Ensures that exam rooms are filled · Cross-trains to cover the front desk position (patient check-in, check-out, insurance verification, customer service) when the front desk staff member is not available · Performs other duties as needed and/or assigned Front Desk Responsibilities · Confirms appointments to ensure doctor’s schedules are filled · Prepares daily schedule with insurance pre-authorizations, light data entry and filing for electronic medical records system · Greets patients and ensures a high-level of customer service · Communicates with waiting patients in the event that one of the Optometrists encounters a delay · Maintains the front office in a clean and orderly manner · Facilitates patient flow for Doctor’s schedules/availability to accommodate walk-in patients, and collect fees for services · Manages patient referrals · Facilitates calls to pharmacies regarding patient prescriptions · Opens and closes the office when needed and/or requested · Answers telephone, completes patient appointment reminder calls and responds to office emails in a professional manner · Cross-trains to cover the vision pre-tester position to assist doctors with vision pre-testing when needed or requested · Conducts follow-up calls to patients when contacts are ready for pick-up · Maintains knowledge and skill of contact sales information including brand, pricing, rebates and sales · Performs other duties as needed and/or assigned Qualifications Education · High school diploma · Prior experience in customer service or a medical (hospital or non-hospital) setting · Preferred: High school diploma or Bachelor’s Degree with one-three years of commensurate experience Required Skills and Experience · Exceptional office skills · High-level of confidentiality (HIPAA, etc.) · Computer skills · Customer service skills · Flexibility to adapt to cross-training/learning office equipment Working conditions · Clean, well-lit, ventilated office environment · Part-time or PRN schedule Physical requirements · Light to Moderate Lifting (10-30 lbs.) Direct reports · Position has no direct reports DURATION
Permanent
CONTACTS Ava Clayton JOB FUNCTIONS Healthcare Services MAKISHA S. MAGGARD, OD & ASSOCIATESA one-stop, convenient eye care service for the whole family! We provide examinations, as well as assist you in finding the perfect visual correction (glasses, contacts, etc.) to accommodate your needs. We are open seven days/week to provide a flexible time in which to schedule an appointment.
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