Feldman, J. ., Lopez, E. ., Gaspard, C. ., Barton, K. ., & LF, 3rd B. (1969). Making It Work for Everyone: An Evolving Reference Service. Medical Reference Services Quarterly, 37(1), 10-18. https://doi.org/10.1080/02763869.2018.1404381 (Original work published 1969)