Kowalski, C., McQuillan, D., Chawla, N., Lyles, C., Altschuler, A., Uratsu, C., … Grant, R. (1969). ’The Hand on the Doorknob’: Visit Agenda Setting by Complex Patients and Their Primary Care Physicians. Journal of the American Board of Family Medicine : JABFM, 31(1), 29-37. https://doi.org/10.3122/jabfm.2018.01.170167 (Original work published 1969)