Skip to main content

Toward automated consumer question answering: automatically separating consumer questions from professional questions in the healthcare domain.

Author
Abstract
:

Both healthcare professionals and healthcare consumers have information needs that can be met through the use of computers, specifically via medical question answering systems. However, the information needs of both groups are different in terms of literacy levels and technical expertise, and an effective question answering system must be able to account for these differences if it is to formulate the most relevant responses for users from each group. In this paper, we propose that a first step toward answering the queries of different users is automatically classifying questions according to whether they were asked by healthcare professionals or consumers.

Year of Publication
:
2011
Journal
:
Journal of biomedical informatics
Volume
:
44
Issue
:
6
Number of Pages
:
1032-8
ISSN Number
:
1532-0464
URL
:
https://linkinghub.elsevier.com/retrieve/pii/S1532-0464(11)00135-3
DOI
:
10.1016/j.jbi.2011.08.008
Short Title
:
J Biomed Inform
Download citation